Common Privacy Questions Answered
We collect your full name, email address, phone number, date of birth for age verification, and residence details. When you fund your account via DANA, OVO, GoPay or QRIS, we receive payment confirmation and the amount transferred, but your wallet login credentials remain with the payment provider, not with us.
Yes. Log into your account and visit the privacy or data settings section, or email our support team asking for a data access request. We will send you a complete copy of everything we hold — your profile, transactions, gaming history and any notes from your support conversations — within 14 days.
We retain account data and transaction history for two years after you close, where local law permits, to support withdrawals, dispute resolution and regulatory checks. After that period, your personal information is securely deleted. Your email may remain on our do-not-contact list to honour opt-out requests.
No. We do not sell your data to advertisers or data brokers. Payment processors and compliance teams see only what they need. If local law requires us to disclose information to authorities, we will notify you unless we are legally prohibited from doing so.
No. When you deposit via DANA, OVO, GoPay or QRIS, the payment processor handles your credentials. We see only the confirmation, amount and timestamp. Your card or wallet details never touch our systems. This keeps your payment method safer and reduces our liability.
Open your account settings dashboard and edit your email, phone or contact preferences directly. For corrections to your registered name, date of birth or address, email our support team with your account number and a brief explanation. We verify the change and update it within one business day.
Contact our support team immediately via live chat or email with details of the concern. If you suspect unauthorised access, change your password right away and let us know. We investigate all reports and take steps to secure your account and prevent future incidents.
