Frequently Asked Questions About Policy and Account Rights
Regional eligibility depends on local law. Visit our site from your location; the signup flow will show whether your region is supported. If you see the account form, your area is eligible. Contact support with your city or province and we can confirm.
We collect identity, email and payment details for account verification and legal compliance. Your data is encrypted and shared only with payment partners and regulatory authorities where required by law. You can request a full data export or deletion via the contact options in Account Settings.
You can request account deletion via email support. We remove personal information within 30 days, but retain transaction records as required by law. A copy of your data is provided before deletion if you request it.
Any balance in your wallet is returned to the payment method you used to deposit. Withdrawal requests are processed within 5–7 business days to your DANA, OVO, GoPay, QRIS or bank account. Contact support immediately if you have a pending balance.
Email our security team right away with your account email and the suspicious activity details. We freeze the account, review login history and help you reset your password. Always enable two-factor authentication in your Account Settings.
Limits depend on your payment method and local regulations. DANA, OVO, GoPay and QRIS have standard daily caps. Your account dashboard shows current limits. Contact support if you need clarification or to request a limit adjustment.
At signup, we collect your name, date of birth, ID number and phone. For withdrawals, we confirm your payment method matches your account. Large withdrawals may require additional verification documents. This prevents fraud and complies with anti-money-laundering law.
